Shipping Policy

Shipping Policy

At VisionPro, we partner with international fulfillment centers to ship products directly to your address.

Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Time

Delivery times vary depending on the destination and logistics conditions.

  • Estimated delivery: 10 to 25 business days

Please note that in some cases, delivery may take longer due to factors beyond our control, such as customs clearance, carrier delays, weather conditions, or high demand periods.

Tracking Information

All orders include a tracking number, which will be sent to your email once your order has been dispatched.
You can use this tracking number to monitor your shipment status at any time.

Partial Shipments

If your order includes multiple items, they may be shipped separately depending on stock availability.
Each shipment will have its own tracking number.

Customs, Duties & Taxes

In some cases, international shipments may be subject to customs fees, import duties, or taxes.
These charges are determined by your local customs authority and are the responsibility of the customer.

Incorrect Address & Delivery Issues

Please ensure that your shipping address is correct at checkout.

If an order is returned due to an incorrect address or failed delivery attempt, the customer will be responsible for any reshipping costs.

Delays & Responsibility

While we work to ensure timely delivery, we are not responsible for delays caused by:

  • Customs processing

  • Shipping carrier issues

  • Incorrect or incomplete address information

  • External factors beyond our control

Customer Support

If you have any questions about your order, please contact us at:
📧 soporte.promocito@gmail.com

Agreement

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.